Hospital appointments

  • For almost all hospital appointments, your GP has limited or no ability to bring them forward unfortunately

  • If you have tried to contact the local hospital switchboard and asked for appointment department or tried to contact the number on your eRS appointment card and not heard anything please contact the service via PALS / complaints below

Patient Advice and Liason service (PALS) / complaints

If you have not heard anything from the service i.e. typically within 4-6 weeks since your referral or eRS appointment card, and you have tried to contact the service provider by the numbers above or the number on the eRS appointment card then then you can complain via contacting and emailing the service PALS details below for the relevant service/hospital

Whittington Health NHS Trust 020 7288 5551 whh-tr.WhittHealthPALS@nhs.net

Whittington Health community (e.g. MSK) 020 7288 5551 whh-tr.WhittHealthPALS@nhs.net

North Middlesex University Hospital 020 8887 3172 northmid.pals@nhs.net

Barnet, Enfield and Haringey NHS MH Trust 020 8702 3000 beh-tr.patient.experience@nhs.net


Homerton University Hospital 020 8510 7315 huh-tr.pals.service@nhs.net

Royal Free London NHS Foundation Trust 020 7472 6446 rf.pals@nhs.net

University College London Hospitals 020 3447 3042 uclh.pals@nhs.net

Whipps Cross Hospital (Under BHNT) 020 3594 2040 WXpals.bartshealth@nhs.net

Moorfields Eye Hospital NHS Trust 020 7566 2325 moorfields.pals@nhs.net

Great Ormond Street Hospital GOSH 020 7829 7862 pals@gosh.nhs.uk

The Royal London Hospital 020 3447 3042 uclh.pals@nhs.net
Chase Farm Hospital
020 8375 1328 rf-tr.cfhpals@nhs.net
Barnet Hospital
020 8216 4924 bcfpals@nhs.net

St Bartholomew's Hospital 020 3594 2040 SBHpals.bartshealth@nhs.net

The surgery may have referred you to either a Haringey community service or hospital for an appointment. Often it can take a few weeks for them to contact you by post.

Please ensure that the practice has your most up-to-date details including address and phone number as incorrect details can results in letters being sent to the wrong address.

If you have not heard from them within a reasonable time frame (i.e. 6 weeks) consider contacting the provider directly or speak to our receptionist to ensure the referral has been made.

If the referral has been sent by the GP, then it is best to try and chase the appointment directly than booking an appointment with the GP to inform them of the delay.

Hospital Contact details

Hospital switch board Request for the Appointment departments

0207 272 3070 Whittington Hospital
0208 887 2000 North Middlesex Hospital
0208 375 2999 Chasefarm Hospital
0203 456 7890 UCL Hospital
0207 794 0500 Royal Free Hospital
0207 405 9200 Great Ormond Street

Antenatal Clinic (Visit website for up to date numbers: )

Whittington hospital
North Middlesex hospital

Imaging (Visit website for up to date numbers: )

0844 581 0301 Inhealth MRI
020 8887 3860 North Middlesex hospital
020 7288 5888 Whittington Hospital

Mental Health Services (Visit website for up to date numbers: )

020 8808 5833 IAPT counsellors or email: lets-talk-haringey-east@nhs.net
020 8702 6700 Emergency Crisis team

Local Community services (Visit website for up to date numbers: )

020 3074 2306 Physiotherapy
0208 442 6339 / 6746 Audiology at St Anns
020 3040 4450 Eye clinic (the practice)
020 3316 8840 Musculoskeletal clinic
020 3316 1111 Whitt. community services
0203 176 7785 ENT clinic

Other Organisations

03457 30 40 30 NHS Terminations or abortions self referral
020 8885 9095 Stop Smoking: Enfield and Haringey -