Examples of emergencies — call 999 or go to A&E immediately
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Examples of urgent medical problems (not suitable for this form)
Chest pain or tightness
Sudden shortness of breath or collapse
Severe bleeding that will not stop
Severe abdominal pain
Sudden weakness, numbness, facial drooping, or slurred speech
Severe burns or scalds
Major injury or accident
Severe allergic reaction (anaphylaxis)
Seizure or new-onset fitting
Sudden loss of vision
Severe mental health crisis or thoughts of self-harm
Infections that may need antibiotics (sore throat, ear pain, urine infection, chest infection)
New or unexplained bowel change
Blood when wiping or in stool (especially if over 40)
New or worsening headaches
New abdominal pain that is not settling
New shortness of breath or chest discomfort
New lumps or swellings
Unexpected weight loss
Persistent vomiting or diarrhoea
New joint pain or redness/swelling
New spreading rash or skin infection
Sudden worsening of asthma, COPD or diabetes
Concerns about wound infection or post-op site
New or worsening mental health symptoms that can’t wait several days
Use this form for routine requests — examples include:
Review of long-term conditions (blood pressure, asthma, diabetes)
Fit notes (sick notes)
Medical reports or letters
Skin problems or rashes that are not severe
Referral queries or forms
Joint or back pain that is not new or worsening
Updating contact details
Medication queries or items not on repeat prescription
Non-urgent immunisation or travel queries
Mild mental health concerns (low mood, sleep)
Requests for routine test results or ongoing follow-up health crisis or thoughts of self-harm
How it works
Complete the Accurx online formwith as much detail as you can
Your form will be processed within 2 working days (i.e if you submit a request on Monday afternoon you should expect a response by Thursday)
You will receive a text message with self-care advice, a self-booking link, or the next steps
You may receive advice, a prescription, or be offered an appointment (possibly within 2 weeks for routine issues)
Service hours: Monday to Friday, 08:00–18:30. Requests received outside these hours are processed the next working day
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